Refund Policy

Sponsored by the "The Cognitive Institute of Dallas" a 501c3 organization. Policies are applicable to "CID-EDU", "Generation Thirty Publishing Company, House" and "WHFF Broadcast and Media"

We want you to be satisfied, so all eligible courses purchased on CID-EDU can be refunded within 3 days, provided the request meets the guidelines in our refund policy under terms and conditions.

Certain restrictions may apply and some purchases may only be eligible for credit refunds. For more information regarding our refund policy, please see below.

How to submit a refund request

Simply email info@cognitiveinstituteofdallas.org

Refund status

For answers to commonly asked questions we receive regarding a refund's status, email info@cognitiveinstituteofdallas.org

Our 3-day policy

While our 3-day refund policy is to allow students to learn risk free, we must also protect our instructors from fraud and provide them a reasonable payment schedule. Payments are sent to instructors after 3 days, so we will not process refund requests received after the refund window.

Additional reasons for denied refunds

We reserve the right, in our sole discretion, to limit or deny refund requests in cases where we believe there is refund abuse, including but not limited to the following:

A significant portion of the course has been consumed or downloaded by a student before the refund was requested.

Multiple refunds have been requested by a student for the same course.

Excessive refunds have been requested by a student.

Users who have their account reported, banned or course access disabled due to a violation of our Terms or Trust & Safety Guidelines.

We do not grant refunds for any subscription services, digital products, used items, or unless otherwise required by applicable law (please see below for more information).

These refund restrictions will be enforced to the extent permitted by applicable law.

Credit only refunds

In cases where a transaction is not eligible for a cash refund, the refund will be granted using CID-EDU credits, provided it otherwise meets our 30-day refund policy.

If your course purchase is only eligible for a credit refund, this will be indicated on the refund page.